Last Updated: 17 May 2026
At Wings Stainless Craft, customer satisfaction is very important to us. We are committed to providing high-quality stainless steel products and services. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund under the conditions outlined below.
Returns
Wings Stainless Craft accepts returns for both defective and non-defective products.
Customers may request a return within 30 days from the date of delivery or collection.
Eligible Product Condition
We accept returns for products that are:
- New and unused in their original packaging
- Opened or slightly used but still in good condition
To qualify for a return:
- The product must not be heavily used, damaged, modified, or tampered with
- All accessories, fittings, manuals, and components (where applicable) must be included
- Proof of purchase such as a receipt or order confirmation must be provided
Wings Stainless Craft reserves the right to reject returns that show signs of excessive wear, misuse, accidental damage, or unauthorized alterations.
Exchanges
We allow exchanges for eligible products under the following circumstances:
- The product received is defective or damaged
- The wrong item was delivered
- The customer wishes to exchange the product for another available item
Requests for exchanges must be submitted within 7 days of receiving the product.
Return Methods
Products may be returned using any of the following methods:
In-Store Returns
Customers may return eligible products directly to our store during operating hours.
Authorized Drop-Off Location
Products may also be returned to an approved drop-off point as advised by our customer support team.
Customers are encouraged to contact us before returning any item so that proper return instructions can be provided.
Return Shipping & Handling Costs
Return costs will depend on the reason for the return.
Wings Stainless Craft Will Cover Return Costs If:
- The product is defective
- The product was damaged during delivery
- The incorrect item was supplied
Customers May Be Responsible for Return Costs If:
- The return is due to a change of mind
- The wrong item was ordered by the customer
- The return is for non-defective reasons
Restocking Fees
Wings Stainless Craft does not charge any restocking fees for returned products.
Refund Processing
Once the returned item has been received and inspected, eligible refunds will be processed accordingly.
Approved refunds will be issued through the original payment method used during purchase. Customers should expect refunds to reflect within 7 days after approval.
Policy Changes
Wings Stainless Craft reserves the right to revise, update, or modify this Refund & Return Policy at any time. Any updates will become effective immediately upon publication on our website.
Contact Information
For any return, exchange, or refund inquiries, please contact us:
Wings Stainless Craft
🌐 Website: https://wingsstainlesscraft.co.ke
📞 Phone: +254 711 698 884
📧 Email: info@wingsstainlesscraft.co.ke