Last Updated: April 2026

At Wings Stainless Craft, we are committed to delivering your orders efficiently, transparently, and on time. This Shipping Policy outlines our order processing timelines, delivery estimates, shipping charges, and related conditions.

1. Order Cut-Off Time

• Orders placed before 6:00 PM (GMT +3 EAT) are processed the same day
• Orders placed after 6:00 PM will be processed the next business day

📅 Orders are processed Monday to Saturday

2. Handling Time (Processing Time)

Handling time refers to the time required to prepare your order before dispatch.

• Standard Products: 0 – 3 days
• Custom Fabricated Products: 0 – 14 days

Custom fabrication timelines may vary depending on product complexity and specifications.

3. Transit Time (Delivery Time)

Once your order has been processed and dispatched:

• Delivery typically takes 0 – 3 days, depending on your location

4. Shipping Fees

• Flat rate shipping fee: Ksh 1,000
• ✅ Free delivery within Nairobi CBD

5. Installation Services

For certain equipment such as:

• Kitchen hood systems
• Commercial cookers
• Stainless steel kitchen setups

Wings Stainless Craft may offer installation services depending on the project scope and location.

📌 Installation timelines and requirements will be communicated and agreed upon prior to delivery.
Additional installation charges may apply based on project complexity and site conditions.

6. Delivery & Inspection Upon Receipt

Customers are advised to carefully inspect their products upon delivery.

If any item is found to be:

• Damaged
• Defective
• Different from the order placed

📌 Please report the issue within 48 hours of receiving the product.

To facilitate a quick resolution, customers may be required to provide:

• Clear photos of the product
• A brief description of the issue

Failure to report issues within this timeframe may affect eligibility for replacement, exchange, or refund.

7. Delays

While we strive to meet all stated processing and delivery timelines, delays may occasionally occur due to factors beyond our control, including but not limited to:

• Material availability
• Transport or logistics disruptions
• Weather conditions
• Large or complex custom fabrication projects

In such cases, Wings Stainless Craft will promptly notify customers and provide updated timelines where possible.

8. Order Pickup Option

Customers may choose to pick up their orders directly from our shop.

• You will be notified once your order is ready for pickup
• Please carry proof of purchase or order confirmation

9. Contact Information

For any shipping or delivery inquiries, please contact us:

Wings Stainless Craft
🌐 Website: https://wingsstainlesscraft.co.ke
📞 Phone: +254 711 698 884
📧 Email: info@wingsstainlesscraft.co.ke